At Swasthra, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, please review our refund and returns policy below.

✅ Eligibility for Returns

• Timeframe: Returns are accepted within 30 days from the date of delivery.
• Condition: Products must be unused, unopened, and in their original packaging.
• Proof of Purchase: A valid receipt or order confirmation email is required.

🔄 Return Process

1. Contact Us: Email us at swasthra.co@gmail.com with your order number, reason for return, and photos of the product (if applicable).
2. Return Authorization: Upon review, we will provide you with a Return Authorization (RA) number and instructions for returning the item.
3. Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.

💸 Refunds

• Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Method: Refunds will be issued to the original payment method used during purchase.
• Non-Refundable Items: Shipping fees and any promotional discounts are non-refundable.

❌ Non-Returnable Items

• Opened or used products
• Products not purchased directly from Swasthra
• Gift cards or downloadable content

🛠 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at swasthra.co@gmail.com with your order number and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

📞 Contact Us

For any questions or concerns regarding our refund and returns policy, please reach out to our customer service team at swasthra.co@gmail.com